Change of Mind or Fussy Eater?
If your dog turns up their nose or you’ve simply changed your mind, you can return treats within 30 days of purchase. We’ll offer a refund, store credit, or a replacement of equal value. Return postage is at your cost and non-refundable.

To be eligible:
• Treats must be unused, unopened, and in their original packaging; or
• At least 90% of the product must remain if opened

Faulty, Incorrect or Damaged Items
• Received the wrong item? Let us know with your order number and a photo
• Treats arrived faulty or damaged? Snap a photo and email us so we can assess the issue
If we agree something's gone wrong, we’ll send a replacement or process a refund.

Bugs or Mould?
Our treats are 100% natural and air-dried, so they’re more sensitive to moisture. Be sure to store them in a cool, dry place and in an airtight container.
If you spot anything suspicious, send us photos—we’ll take a look and make it right.

Natural Variations in Size, Colour or Chew Time
Just like wild animals, our treats come in all shapes, sizes, and colours.
• Colour differences? Totally normal.
• Smaller than expected? Let us know with a photo.
• Chew didn’t last long? Some dogs are just power chewers!.
We’re happy to assess anything you’re unsure about.

Bought from a Stockist?
If you purchased Wildkind from one of our retail partners, please contact them directly about their return policy. We can only assist with orders made via our website

How to Start a Return
Just email us at hello@wildkindtreats.com.au with:
• Your Invoice number
• A description of the issue
• Photos of the product

We review all returns case by case and promise to be kind, just like our name :)